A piece of a case
What we gained, or what the real difficulty was. Short, from the situation itself.
Newsletter
Every two weeks I write a short letter from the work. Usually it is a short piece of a case: what we gained from it, or what was actually hard. These are the situations we run into when an application has to stay available. I write them in everyday words.
Don’t wait two weeks for a newsletter. Tell us what’s slow or down, and we’ll get back to you fast.