Operational Excellence

Modern IT operations are no longer just about running systems – they are about creating strategic value for the business. Scalability, reliability and fast response are now a basic expectation, not an exception.

Familiar situations:

• Teams understand operational goals at different levels, making it difficult to establish unified operations?
• In crisis situations, the response is ad hoc, there is no common framework?
• Do you want measurable, commercially understandable KPIs, but don’t know where to start?

If you answered yes to any of these questions, this training is for you.

This training helps you think about operations at a systemic level – beyond daily operations. It shows you how to elevate operations to a strategic level, how to align technical and business goals, and how to establish crisis-proof, collaborative operations.

After the training, you will be able to:

• Understand how to build a measurable and scalable operating model
• Consciously use the concepts of SLA, SLI, SLO and KPI
• Improve collaboration and communication between teams
• Create an operation that supports rapid delivery and business alignment

The workshop is primarily intended for operations managers, architects, DevOps and SRE professionals, service managers and operations colleagues.
It can be useful for anyone who is responsible for the reliability, performance or operational operation of technology systems.

You should join if, for example:

• you want to create a more transparent, measurable and scalable operational operation,
• it is important for you that IT operations truly support business goals,
• you feel that there is no unified operational framework in crisis situations and you would like to change this,
• your goal is to improve cooperation and communication between teams,
• you are interested in how AI and operational indicators can be used to optimize operations.

We provide an interactive, supportive community during the training, where your development is the focus. Our instructors are not only experts in their fields but are also committed to creating a friendly and inspiring atmosphere.

Mutual respect is important to us – looking down on or criticizing others is not acceptable. Everyone is here to learn and develop.

Dávid Tanács is an IT leader with over 15 years of experience, successfully managing complex IT projects in both international and domestic environments. He previously held roles such as Head of IT Operations and EMEA Support Manager, so he has in-depth experience in the fields of IT operations, DevOps implementation and performance management.
A practical, strategically-minded professional who always approaches technological operations from the perspective of business value creation.

The learning doesn’t end after you complete the course! You will have the opportunity to become a member of a professional community where you can:

• stay connected with other participants and instructors,
• share your experiences and ideas,

This community can be the foundation of a long-term professional network that will help you further build your career.

This training is conducted online, so you will need the following tools and conditions:

• Reliable internet connection: Stable and adequate bandwidth for interactive participation.
• Computer or laptop: To follow the training materials and complete the tasks.
• Basic computer skills: Basic computer skills required to manage the online platform and manage documents.

This training is conducted in English and the presentation materials are available in English.

If you have any questions about the technical preparations, please contact us!