Consultative Mindset

for IT Professionals

Most projects succeed not because of technology but because of the collaboration between people. As an expert, it’s not just important to do your job well but also to communicate your viewpoint effectively.

Introduction

A consultative mindset is now a key competency for IT professionals. This one-day, practical training will help you supplement your technical knowledge with effective communication, empathy and a business approach, so that you can become a true partner of your organization and your clients.

Why is it worth joining?

You’ve probably experienced that technical knowledge alone isn’t always enough. To truly impact the outcome of a project, you need to step outside your professional comfort zone. You need to learn to communicate clearly and convincingly, and you need to do so with people from different backgrounds and positions.

Familiar situations:

  • Do you often experience that even though you know the right solution, it’s still hard to communicate it?
  • Do you feel that others don’t notice what you’re doing?
  • Do others not understand what you are working on?

If you answered yes to any of these questions, then this course is for you!

This consultative mindset training will help you turn your professional expertise into not just solutions, but real change.

Who is this training for?

This training does not require any prior communication skills but is primarily designed for experienced IT professionals who want to be more effective in their work.

If you have been working in a technology or technical field for several years, such as developer, operator, DevOps, IT freelancer, tester, test automation engineer or similar position, and you want to:

  • communicate more clearly with managers, colleagues and clients,
  • confidently represent your professional position,
  • effectively manage conflicts and difficult situations,
  • develop further into a professional leader and acquire the necessary soft skills,
  • start an IT business or succeed as an IT freelancer,

then this training is for you.

Course details

Language

English

Format

Online

Duration

1 day  (9:00-17:00)

Price

250€ + VAT / participant 

Available only for companies! Please inquire for details!

Course overview

Topics

This training is for those who want to improve their professional communication skills while creating business value. During the course, we focus on the following topics and areas:

  • What is a Consultative Mindset? 
    • The difference between technical and business mindsets
    • Aligning mindset with technical execution and business goals
    • How to become a trusted, solution-oriented partner
  • Communication Basics and Value Proposition 
    • The basics of communication and company values
    • Demonstrating the business value of technical work
    • Typical client situations and trust-building methods
  • Communicating Technical Messages Clearly and Effectively 
    • Communicating technical terms in an understandable way
    • Structuring and delivering concise technical presentations
    • Delivering messages to technical and non-technical audiences
  • Conflict Management and Empathetic Communication 
    • Common sources of conflict and ways to prevent them
    • Managing difficult conversations with leaders, stakeholders, clients, and team members
    • Developing assertive and empathetic communication skills

The goal of the consultative mindset training is to give you practical tools that will not only help you better utilize your technical knowledge, but also make a real difference in your company and career.

Supportive and interactive learning environment

We provide an interactive, supportive community during the training, where your development is the focus. Our instructors are not only experts in their fields but are also committed to creating a friendly and inspiring atmosphere.

Mutual respect is important to us – looking down on or criticizing others is not acceptable. Everyone is here to learn and develop.

Professional Background and Expertise of the Instructor

Ádám Tóth has several years of experience in consultative roles, where he supported the professional development of senior engineers, IT managers and leads, as a mentor, professional leader or external expert.

As a consultant, architect and manager, he has led numerous sales, design and strategy projects, while not only successfully managed difficult situations, but also built business opportunities from them. These experiences make him credible and reliable in the field of training, which is perhaps partly proven by the fact that he received the EPAM Impact – People Developer award in 2023. In addition, his consultative work has significantly contributed to the success of Dynatrace’s regional operations.

Professional community

The learning doesn’t end after you complete the course! You will have the opportunity to become a member of a professional community where you can:

  • stay connected with other participants and instructors,
  • share your experiences and ideas,

This community can be the foundation of a long-term professional network that will help you further build your career.

Technical requirements

The training is conducted online, so you will need the following tools and conditions:

  • Reliable internet connection: Stable and adequate bandwidth for interactive participation.
  • Computer or laptop: To follow the training materials and complete the tasks.
  • Basic computer skills: Basic computer skills required to manage the online platform and manage documents.

The training is conducted in English and the presentation materials are available in English.

If you have any questions about the technical preparations, please contact us!

adam_toth_profile

Instructor

Adam Toth

In focus

Developing a consultative mindset

Effective communication with technical and non-technical stakeholders

Managing conflict and having difficult conversations

Clearly structuring and presenting technical messages

Effective communication with leaders, stakeholders, customers

Not in focus

Project Management and Leadership Training

Advanced Presentation Techniques

Strategic Stakeholder Management

Presentation creation

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