Consultative Mindset for IT Professionals

2-day training for IT experts who want to develop their consultative, communication, and conflict management skills. 

Most projects succeed not because of the technology but because of the collaboration between people. As an expert, it’s not just important to do your job well but also to communicate your viewpoint effectively. 

Familiar Situation? 

  • Do you often experience that even though you know the right solution, it’s still hard to communicate it? 
  • Do you feel that others don’t notice what you’re doing? 
  • Do others not understand what you are working on? 

 If you answered yes to any of these questions, this training is for you! 

Who is it for?

If you’ve been working in an IT role for a few years and want to: 

  • Communicate more clearly with colleagues and clients 
  • Represent your professional viewpoint more effectively 
  • Manage conflicts or difficult situations with more confidence 

Why is it worth joining?

Perhaps you’ve already realized that technical knowledge alone is not enough.
If you want to truly impact the outcome of a project, you need to step out of your professional comfort zone and communicate clearly and convincingly with people from different backgrounds and positions. 

This training helps you: 

  • Learn the basics of technical and business communication 
  • Develop your collaboration and consultation skills 
  • Learn to manage conflicts, set boundaries, and engage with others effectively

By the end of the course, you will be more confident in situations beyond your technical expertise, whether it’s a presentation, meeting, or difficult conversation. 

Day 1 – Consultation Basics and Value Creation 

Module 1: What is Consultative Thinking? 

  • The difference between technical and business mindsets 
  • Aligning mindset with technical execution and business goals 
  • How to become a trusted, solution-oriented partner 

Module 2: Communication Basics and Value Proposition 

  • The basics of communication and company values 
  • Demonstrating the business value of technical work 
  • Typical client situations and trust-building methods 

Day 2 – Effective Communication and Conflict Management

Module 1: Communicating Technical Messages Clearly and Effectively 

  • Communicating technical terms in an understandable way 
  • Structuring and delivering concise technical presentations 
  • Delivering messages to technical and non-technical audiences 

Module 2: Conflict Management and Empathetic Communication 

  • Common sources of conflict and ways to prevent them 
  • Managing difficult conversations with leaders, stakeholders, clients, and team members 
  • Developing assertive and empathetic communication skills 

Focus Areas 

  • Developing a consultative mindset 
  • Effective communication with both technical and non-technical stakeholders 
  • Managing conflicts and leading difficult conversations 
  • Clear structure and presentation of technical messages 
  • Effective communication with leaders, stakeholders, and clients 

Not Included 

  • Project management and leadership training 
  • Advanced presentation techniques 
  • Strategic stakeholder management 
  • Presentation creation 

Pricing

€500 / participant / course