Operational Excellence Training
A practical training for enterprise operations teams on what modern operations really require today – beyond tools, processes and firefighting.
1 day
Intermediate level
Up to 10 participants
Instructed by David Tanacs
Templates Included for Operational Excellence
- Operational Roles & Responsibilities Map
- Operational Capability Checklist
Certificate of completion
Who Is This Training For
Operations Teams
Learn how to shift from reactive support to proactive, measurable, business‑connected operations.
DevOps Engineers
Gain the operational clarity needed to integrate reliability, flow and service expectations into DevOps practices.
Security Teams
See how operational data strengthens security posture, improves risk analysis and supports cross‑team collaboration.
Technical Leaders and Reliability Owners
Get a clear, structured model of what modern operations capability looks like and how to build it.
Core Operational Skills You'll Develop
This training helps teams build clear, measurable and collaboration‑ready operational practices. It turns daily operational work into a predictable, business‑aligned capability.
Clear, Modern Operational Foundations
A practical understanding of what modern IT Operations looks like today — including the roles, responsibilities and capabilities (SRE, Observability, Platform Engineering) that enable reliable, scalable day‑to‑day execution.
Cross‑Team Alignment & Collaboration
A shared operational language and predictable collaboration patterns that reduce friction between Dev, Ops, DevOps, Security and the Business, making communication faster and decision‑making clearer.
Measurable, Business‑Aligned Operations
The ability to design meaningful operational indicators, avoid vanity metrics and translate technical signals into business‑relevant insight that supports prioritisation and leadership decisions.
Operational Maturity Awareness & Practical Improvement
A structured view of where the organisation stands today, what gaps exist in workflows and ownership, and how to focus improvements on the areas that deliver the highest impact with the least effort.
Course Content
Introduction
Participants gain a shared view of the goals and understand why collaboration, clarity and business alignment have become essential expectations for any operations team.
Modern IT Operations Today
This section gives a concise overview of what a contemporary operations function looks like. We outline the roles of Observability, SRE and Platform Engineering, and show how these capabilities support reliability, flow and informed decision‑making. Participants leave with a realistic snapshot of how modern Ops is structured and what it must deliver.
The Core Problem: Many Standards, Many Stakeholders
Ops teams work with Development, DevOps, the Business, Security and Architecture—often without shared terminology. This part explains where communication breaks down, what each stakeholder expects, and how defining a common operational language reduces friction and improves cross‑team alignment.
Making Operations Measurable and Business‑Relevant
A shorter, focused module on how to ensure Operations creates visible value. Participants learn how to design meaningful metrics, avoid vanity indicators and connect operational signals to real business impact. The goal is to make reliability and flow measurable in a way that directly supports decision‑making.
Wrap-Up
Participants leave with a clear understanding of expectations and a simple, actionable view on how to build a more reliable, collaborative and measurable operations capability.
What You Will Get
Certificate of Completion
Templates
These templates help teams quickly assess where they stand today and create immediate clarity around roles, responsibilities and the core capabilities required for modern, business‑aligned IT operations.
- Operational Roles & Responsibilities Map
- Operational Capability Checklist
Pricing
€2,000 / group for the complete corporate training (per training, not per participant).
Request for Offer
Share your requirements, and we’ll create a customized proposal, with optional hybrid formats and combined packages across multiple programs.
Why Organisations Need Operational Excellence
Teams lack a shared way of working
Teams often use the same words but follow different processes, expectations and standards. Operational excellence provides a unified framework so delivery becomes predictable and collaboration becomes easier.
Complexity grows faster than coordination
As systems and responsibilities scale, local optimisation and unclear communication slow everything down. Operational excellence introduces mechanisms that keep reliability, flow and decision‑making under control.
Tools don’t fix workflow and ownership gaps
Organisations invest in tools, dashboards and automation, yet inefficiencies remain. Real improvement comes from clearer ownership, better workflows and consistent operational practices — not more integrations.
Roles and expectations drift apart
Architecture, Development, Security, DevOps and Operations often misunderstand each other’s needs. A shared maturity model and clear responsibility structure aligns teams and reduces friction.
Meet Your Instructor
David Tanács - IT Operations Leader & Support Manager
Seasoned IT operations leader with more than 15 years of hands‑on experience running large, business‑critical environments. He has held senior leadership roles such as Head of IT Operations and EMEA Support Manager, where he was responsible for complex service landscapes, incident management, reliability, and operational performance across multiple countries. His background spans SRE, DevOps collaboration, enterprise‑scale support, and end‑to‑end operational maturity. Dávid brings a practical, real‑world perspective on how modern operations can become predictable, measurable and business‑aligned.
Prefer E-learning Format?
Explore the self‑paced, online version of this training on our Academy platform, and learn at your own speed with the same high‑quality content and guidance.
Frequently Asked Questions
Who is this training for?
This program is designed for Ops teams, IT leaders, DevOps, SRE, Platform Engineering and any technology function that needs clearer collaboration, better alignment and a measurable way of working.
Is this a technical tooling training?
No. The training is tool‑free and concept‑driven. It focuses on operational clarity, collaboration, reliability and business alignment—not on using or configuring specific tools.
How will this training benefit our IT Operations teams?
It gives Ops a clear, shared way of working, reducing firefighting, misalignment and rework. Teams gain predictable processes, clearer expectations and fewer escalations.
What business value does Operational Excellence create?
It increases service reliability, shortens delivery cycles and lowers operational risk. The organisation gains better decision‑making, fewer surprises and more stable customer‑facing services.
Does it help us operate more efficiently?
Absolutely. By standardising workflows and clarifying ownership, teams spend less time on coordination chaos and more time on real value‑adding work.
Does it require DevOps background?
No prior DevOps experience is needed. The program provides the shared language and operational foundations that help Dev, Ops and DevOps collaborate effectively.
What materials and templates will I receive?
Participants receive a Roles & Responsibilities Map and an Operational Capability Checklist — both designed to help teams assess their current maturity and establish clarity on how they work together.
Do I get a certificate?
Yes. All participants receive an InnovateQ certificate confirming completion of the Modern IT Operations training.
Still Have Questions?
If there’s anything we haven’t answered yet, feel free to reach out. Our team will be happy to assist you.
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