Operational Excellence:
Building Scalable and Measurable Operations
A 2-day workshop for Operation Managers, DevOps, Service Managers, Business Operations, SREs, Architects, Infrastructure, and Service Quality teams.
Why Join?
Gain the skills to build scalable, measurable operations and excel in crisis management. This workshop focuses on improving team collaboration, implementing operational KPIs, and aligning operations with business goals for better performance.
Course Overview
This training will help you master operational excellence frameworks, the role of AI in optimizing operations, and how to enhance cross-functional collaboration for improved service delivery and quality. Real-life case studies will guide your understanding of operational challenges and solutions.
Day 1 – Building Scalable and Measurable Operations
Module 1: Change and Crisis Management in Operations
Learn how to manage operational change and crisis situations. Develop leadership skills for navigating uncertainty and adapting to change. Explore AI’s role in operational maturity and real-life case studies. Interactive discussions on real-world operational challenges.
Module 2: Foundations of Scalable and Measurable Operations
Define and understand SLAs, SLIs, SLOs, and KPIs. Explore process frameworks like ITIL, Lean, and Agile methodologies. Understand how AI can optimize operations and improve efficiency. Practical examples of measurable operations in digital environments.
Day 2 – Collaboration, Service Delivery & Business Alignment
Module 1: The Importance of Collaboration
Learn the best practices for effective communication in cross-functional teams. Overcome operational silos and improve collaboration in high-pressure environments. Tools and strategies for fostering collaboration during operational challenges.
Module 2: Business Service Delivery & Collaborative Mindset
Understand how to foster a supportive mindset for both internal teams and external stakeholders. Align operational goals with business objectives for optimal service delivery. Discuss best practices for maintaining service quality while ensuring fast delivery.
Course Focus Areas:
- Change and crisis management techniques
- Defining and implementing operational KPIs and metrics
- Collaboration in cross-functional teams
- Aligning operational goals with business objectives
Not Included:
- Deep dive into specific tools or technologies
- Advanced leadership strategies for executives
- Detailed business strategy formulation
Pricing:
€600 / participant/ course